Our goal is to keep you safe! The safety of all riders is in your hands! Adult supervision is required and necessary at ALL times. As the lessee of this inflatable unit, the safety of children and riders is your responsibility. Please position yourself in close proximity of the unit at all times. As the lessee of the unit, you are also responsible for the complete safety and security of the leased unit. Please read this list to all children using the Bounce House.


1. Do not remove the inflatable from its original position. If the unit moves, please exit all riders and push/pull it back in its place on the tarp using corner straps. Make no alterations or attachments to the unit at all.

2. Compatible age groups must play on unit at the same time. Age groups must not be mixed. Different sized children must not be mixed.

3. The maximum number of children allowed in the standard 13 X 13 Bounce House is:
Ages 2 to 6 ..........8 children maximum
Ages 7 to 10 ........6 children maximum
 Ages 11 to 17 ......4 children maximum

5. All persons must remove shoes, glasses, jewelry, belt buckles, and anything else that may harm the Bounce House or other users of the Bounce House or anyone in door around the Bounce House. All bouncers must empty their pockets before entering the Bounce House.

6. The Bounce House is designed for children and is not recommended for use by adults.

7. Riders should not sit or lay down while others are bouncing around them, as a jumping child could fall down on top of a sitting or lying child.

8. No flips, somersaults or horseplay. Do not run and/or bounce against the walls. Do not run or jump through the door of the Bounce House. Do not climb or hang from the interior or exterior of the Bounce House.

9. NO SILLY STRING. Silly string and other canned sprays permanently damage the vinyl. You will be charged for all repairs required up to, and including, the full replacement cost of the unit.

10. No pets, animals, confetti, candy, food, drink, or gum inside or near (within 10 feet) the Bounce House. Cleaning charges of $50.00+ to clean food/drink residue or garbage from the Bounce House may apply. 

11. Please do not tape or fasten anything to the Bounce House.

12. Do not use the Bounce House during rain. The jump surface is very slippery when wet. If during operation the wind becomes excessive (15mph), remove all bouncers and deflate the Bounce House.

13. Women who are pregnant or people with pre-existing health conditions such as heart disease or pre-existing injuries should not be allowed in or on the inflatable unit at any time.

14. Anyone under the influence of drugs or alcohol shall not be permitted to ride.

15. No smoking, matches, tiki torches, or fireworks. Anything hot or on fire should not be used in or around the unit.


1. If the motor has stopped - check the cord connection at the outlet and at the motor. Remember use of more than one extension cord can trip the circuit breaker.

2. If the Bounce House starts to deflate - check the air intake on the side of the motor for blockage. Check both tubes on the back of the Bounce House for snugness and retie if necessary.

3. If the Bounce House stakes come loose, pull the corner back and re-stake.

4. Should the Bounce House deflate, or if you experience any other problems with the equipment, please call Bouncy Bounce at (925) 365-6964 before allowing or engaging in further use of the bounce house.
Regular Cancellation Policy
You may cancel your bounce house reservation up to 10 days before your event and receive a full refund.

You may cancel your bounce house reservation between 6-9 days before your event and receive a raincheck. With a raincheck, we will hold the deposit you paid. If you pre-paid the entire amount you'll receive a refund, less the deposit. You have one year to book another event with us and we'll apply the deposit to that event. If you do not re-book within 1 year your deposit is forfeited.

If you cancel your reservation within 5 days of your event your deposit is forfeited.

Weather Cancellation Policy
Since weather is often unpredictable we are a little more easy-going if you cancel because of inclement weather. You can cancel your reservation due to inclement weather up to 7am on the day of the event. We will call you in the morning to discuss the weather. We will not deliver your bounce house unless we hear from you. If you cancel due to inclement weather you will receive a rain check for your event. The rain check is good for one year.

As a safety precaution, if there are high winds (over 15 mph) or if it is actively raining or storming we reserve the right to cancel your order. If the forecast is uncertain and it may, or may not rain then we will contact you to discuss your options. The bounce house can be used in light rain but we will not set up the unit if it is actively raining. The units do allow rain to enter from the outside. Please understand that if there is rain in the forecast and you still want the bounce house, we will only set up on concrete/asphalt (no grass, dirt, bark, rocks, etc). If the bounce house is wet at the time of pick-up, a $75.00 cleaning fee will be added to your reservation to cover the additional time to clean and dry out the bounce house. Additional cleaning fees may apply if the bounce house is muddy or excessively dirty. Once we arrive on-site we are unable to provide a refund, raincheck or credit.